Warranties & Guarantees

At occlus, we stand behind the quality of our work.

This warranty policy outlines what is covered, how warranty claims are assessed, and the conditions under which warranty or remake coverage applies.

Our goal is to ensure clarity and fairness for both clinics and lab.

Our Quality Guarantee

Occlus guarantees that all restorations are:

  • free from manufacturing defects, and

  • produced in accordance with the specifications provided at the time of case submission.

All warranty assessments are based on the original prescription and records supplied.

Warranty Assessment

To assess warranty eligibility, Occlus may request the return of the original restoration and any relevant components for inspection.

This allows our technicians to accurately determine the cause of the issue and the most appropriate resolution. Warranty claims cannot be assessed without sufficient records or returned items when requested.

Warranty Coverage Periods

Warranty coverage applies from the date of delivery and is defined by product category:

  • Fixed Prosthetics (Crowns & Bridges)

    (Metal / Zirconia / e.max)

    Up to 3 years

  • Implant Restorations

    (Custom abutments and implant crowns)

    Up to 3 years

No Warranty is provided for mouthguard and essix retainer.

Warranty replacement work will be produced to match the original prescription.

Changes to material, design, shade, or specifications are not covered under warranty.

Warranty Exclusions

Warranty coverage will be void if any of the following apply:

  • A recommended clinical step (such as updated scan or records) was advised but declined, and the case was completed against Occlus’ recommendation.

  • The restoration was produced using incomplete, inaccurate, or unsatisfactory data after approval to proceed.

  • Required occlusal reduction was not performed and the restoration fractured as a result.

  • Damage occurred due to:

    • clinical error

    • trauma or accident

    • misuse or parafunction

    • poor oral hygiene or lack of maintenance

When Warranty or Remakes Are Chargeable

Remakes or replacements may incur partial or full charges (typically ranging from 20% to 100%) in the following situations:

  • Changes are requested to:

    • shade

    • material

    • design

    • prescription details

  • No valid clinical or manufacturing reason is provided.

  • The original restoration fits the original digital model but does not fit intra-orally due to changes in the clinical situation.

  • Implant components (e.g. scan bodies or parts) are required again.

  • The original restoration is not returned for inspection when requested.

Account Status

Warranty and remake coverage will not be honoured for accounts that are overdue at the time of the request.

Credits & Refunds

Where a warranty replacement or refund is approved:

  • credits will be applied to the clinic’s Occlus account after return and inspection of the full case.

  • cash or bank refunds are not provided.

Our Commitment

Occlus is committed to:

  • high manufacturing standards

  • fair and transparent warranty assessment

  • clear communication throughout the process

If you have questions about warranty coverage for a specific case, please contact our team — we’re always happy to help.

hello@occlus.com.au